MOMO SMM PANEL – TERMS OF SERVICE

Last Updated: 01-JAN-2026

By registering an account, adding funds, placing an order, or using any service provided by MOMO SMM Panel, you confirm that you have read, understood, and agreed to these Terms of Service.

If you do not agree with any part of these Terms, please do not use our website or services.

1. GENERAL TERMS

1.1. By creating an account, adding funds, or placing an order on MOMO SMM Panel, you agree to be bound by these Terms of Service, whether or not you have read them in full.

1.2. MOMO reserves the right to modify, update, add, or remove any part of these Terms of Service at any time without prior notice.

1.3. You are responsible for reviewing the current Terms of Service before placing an order.

1.4. Continued use of our website after any changes to these Terms constitutes your acceptance of the updated Terms.

1.5. MOMO reserves the right to refuse service, suspend accounts, cancel orders, or take other appropriate action when necessary to protect our platform, providers, users, or service quality.

2. USE OF OUR SERVICES

2.1. You agree to use MOMO and all services provided through our platform in compliance with applicable laws and regulations.

2.2. You are solely responsible for ensuring that your use of our services complies with the Terms of Service and policies of the relevant social media platforms.

2.3. MOMO does not guarantee that the use of SMM services will comply with the rules or policies of any particular social media platform.

2.4. You use our services at your own risk and are responsible for understanding the potential risks associated with using third-party SMM services.

2.5. MOMO is not responsible for account restrictions, suspensions, bans, content removal, reach reductions, or other actions taken by social media platforms as a result of using third-party services.

3. SERVICES AND SERVICE DESCRIPTIONS

3.1. Every service may have different characteristics, including but not limited to:

• Start Time
• Delivery Speed
• Maximum Speed
• Minimum Order
• Maximum Order
• Refill Period
• Refill Guarantee
• Drop Rate
• Account Type
• Quality
• Country
• Service Type
• Other service-specific conditions

3.2. You are responsible for reading the service description carefully before placing an order.

3.3. Different services have different guarantees and conditions. A service marked No Refill, No Guarantee, or similar means that drops after delivery are not eligible for refill unless explicitly stated otherwise in the service description.

3.4. The term "Low Drop" or similar wording means that the service is expected to have a relatively low drop rate based on testing or historical performance. It does not mean that the service is permanently drop-proof or that a specific percentage of followers, views, likes, or other metrics is guaranteed to remain permanently.

3.5. SMM services are provided through third-party systems and providers. Service performance may change over time due to changes in social media platforms, algorithms, detection systems, account quality, provider infrastructure, demand, or other external factors.

3.6. MOMO may update service descriptions, prices, limits, speed, providers, or other service characteristics when necessary.

4. ORDER PROCESSING AND DELIVERY TIME

4.1. Delivery times displayed on the website are estimates only unless a service explicitly states otherwise.

4.2. MOMO does not guarantee an exact start time or completion time for standard services.

4.3. Orders may start immediately, after a short delay, or after a longer period depending on the service and current provider capacity.

4.4. During periods of high demand, provider maintenance, platform updates, or technical issues, start times and delivery speeds may change.

4.5. An order being delayed or remaining in Processing does not automatically qualify for a refund.

4.6. Customers should not place duplicate orders for the same link while an existing order is still Processing, unless the service description specifically allows it.

4.7. If multiple orders are placed for the same link while an earlier order is still processing, MOMO may be unable to determine which order caused the final delivery or drop. Such orders may not be eligible for cancellation, refill, or refund.

5. COMPLETED ORDERS

5.1. An order marked Completed means that the requested delivery has been completed according to the service's delivery criteria.

5.2. Once an order is marked Completed, any subsequent drop is treated according to the service's stated refill or guarantee policy.

5.3. A completed order does not automatically mean that the delivered quantity will remain permanently unchanged.

5.4. If a service does not include a refill or guarantee period, drops occurring after completion are not eligible for refill or refund.

5.5. Customers should always check the service description before ordering if long-term retention is important to them.

6. DROP RATE AND SOCIAL MEDIA PLATFORM CHANGES

6.1. SMM services are continuously changing and evolving.

6.2. Social media platforms such as Instagram, TikTok, YouTube, Facebook, X, and others regularly update their algorithms, security systems, detection mechanisms, APIs, and account management systems.

6.3. These changes can affect the retention, speed, quality, and performance of SMM services.

6.4. A service that previously had a low drop rate may experience a higher drop rate after a platform update or other external change.

6.5. Previous testing or historical performance does not constitute a permanent guarantee of future performance.

6.6. MOMO cannot guarantee that followers, likes, views, comments, or other delivered metrics will remain permanently stable unless a specific service explicitly provides such a guarantee.

6.7. Customers using SMM services are responsible for considering and managing the potential risk of drops, especially when using SMM services to meet external requirements, verification thresholds, application requirements, or other business targets.

7. REFILL SERVICES

7.1. Refill is available only when explicitly included in the service description.

7.2. Each refill service may have its own refill period, conditions, and limitations.

7.3. A refill request must meet the conditions specified by the relevant service.

7.4. Refill is not automatically available for every service.

7.5. Services marked No Refill, No Guarantee, or equivalent are not eligible for refill.

7.6. Refill does not mean that the delivered quantity will remain permanently stable after the refill period expires.

7.7. Refill requests may be rejected when the order does not meet the service's refill conditions.

7.8. If the original order is still Processing, customers should wait until the order is Completed before requesting a refill unless otherwise specified.

8. REFUNDS AND CANCELLATIONS

8.1. Not every order is eligible for a refund.

8.2. Refund eligibility depends on the service type, order status, service description, and specific circumstances.

8.3. Orders that are successfully delivered and marked Completed are generally not refundable solely because the delivered quantity later decreases.

8.4. Orders for No Refill / No Guarantee services are not eligible for refunds due to subsequent drops.

8.5. Refunds may be considered for orders that cannot be delivered due to a technical issue or provider failure, subject to our review.

8.6. If an order cannot be completed and a refund is approved, the applicable amount may be returned to the customer's MOMO account balance unless otherwise agreed.

8.7. Refunds do not necessarily mean a reversal to the original payment method.

8.8. Customers may not cancel an order simply because they changed their mind after the order has started processing or delivery.

8.9. MOMO reserves the right to determine the appropriate resolution based on the specific service and order circumstances.

9. SERVICE CHANGES AND REPLACEMENTS

9.1. MOMO works with multiple service providers and may change providers when necessary.

9.2. In certain circumstances, we may replace a service with another service that we reasonably consider suitable for completing the order.

9.3. The replacement service may have different technical characteristics, speed, or delivery method while still serving the same general purpose.

9.4. We may temporarily disable, modify, replace, or remove services due to provider issues, platform changes, technical problems, or other operational reasons.

10. SERVICE QUALITY

10.1. MOMO makes reasonable efforts to provide services according to their listed descriptions.

10.2. However, SMM services depend on third-party providers and external social media platforms.

10.3. We therefore cannot guarantee that every service will perform exactly the same way at all times.

10.4. Factors outside our control may affect service performance, including:

• Social media platform updates
• Algorithm changes
• Security or anti-bot systems
• Account quality
• Provider infrastructure
• High demand
• Platform restrictions
• Regional restrictions
• Changes to APIs
• Provider maintenance
• Other unforeseen technical circumstances

11. CUSTOMER RESPONSIBILITIES

11.1. Customers are responsible for providing a correct and valid target link.

11.2. Customers must ensure that the target account, post, video, page, or profile is accessible and meets the requirements specified in the service description.

11.3. Customers should not change the target link, username, privacy settings, or other relevant account settings while an order is processing unless the service specifically allows it.

11.4. Customers should not place multiple orders for the same target while a previous order is still processing.

11.5. Customers are responsible for monitoring their own accounts and managing any potential risks associated with using SMM services.

12. ACCOUNT SECURITY

12.1. Customers are responsible for maintaining the security of their MOMO account credentials.

12.2. You must not share your account password or authentication information with unauthorized persons.

12.3. MOMO will never intentionally request your social media account password for standard SMM services unless explicitly stated for a specific service.

12.4. You are responsible for all activity performed through your MOMO account.

12.5. If you believe your account has been compromised, you should contact MOMO support immediately.

13. PROHIBITED USE

You may not use MOMO services for activities that violate applicable laws or regulations.

MOMO reserves the right to refuse or terminate services associated with prohibited or abusive activity.

You must not use our platform to:

• Conduct fraudulent activity
• Attempt to compromise or attack systems
• Distribute malware
• Conduct unauthorized hacking
• Impersonate individuals or organizations for fraudulent purposes
• Abuse our payment systems
• Exploit technical vulnerabilities
• Conduct activities that violate applicable law

14. PAYMENTS AND ACCOUNT BALANCE

14.1. Customers are responsible for ensuring that payment information is accurate.

14.2. MOMO may use third-party payment processors to process payments.

14.3. Payment processing may be subject to the terms and conditions of the relevant payment provider.

14.4. MOMO reserves the right to investigate suspicious transactions.

14.5. We may suspend or restrict an account while investigating suspected fraud, unauthorized payments, chargebacks, or other payment-related issues.

14.6. Customers must not intentionally initiate a payment dispute or chargeback for a transaction that has already been legitimately delivered without first contacting MOMO to resolve the issue.

14.7. Fraudulent chargebacks or payment disputes may result in account suspension or termination.

15. CHARGEBACKS AND PAYMENT DISPUTES

15.1. If you have a problem with an order or payment, please contact MOMO support before opening a payment dispute whenever possible.

15.2. If a customer initiates a chargeback for services that have already been delivered, MOMO may provide the relevant order records, payment records, service description, and communication history to the payment provider or financial institution handling the dispute.

15.3. Accounts associated with fraudulent or abusive chargeback activity may be suspended.

16. THIRD-PARTY PLATFORMS

16.1. MOMO is not affiliated with, endorsed by, or officially connected to Instagram, Facebook, TikTok, YouTube, X, or other social media platforms unless explicitly stated.

16.2. Changes made by third-party platforms may affect the availability or performance of our services.

16.3. MOMO is not responsible for actions taken by third-party platforms against a customer's account.

17. PRIVACY AND CUSTOMER INFORMATION

17.1. MOMO will process customer information in accordance with its applicable Privacy Policy.

17.2. Customers should not submit unnecessary sensitive personal information when placing an order.

17.3. Customers are responsible for ensuring that information submitted through our platform is accurate and lawful.

18. SERVICE AVAILABILITY

18.1. MOMO does not guarantee that the website or all services will be available at all times.

18.2. Temporary downtime may occur due to maintenance, technical problems, provider issues, hosting problems, network failures, or other circumstances beyond our control.

18.3. We may temporarily suspend certain services without prior notice when necessary.

19. LIMITATION OF LIABILITY

19.1. To the extent permitted by applicable law, MOMO shall not be responsible for indirect, incidental, or consequential losses arising from the use of our services.

19.2. MOMO is not responsible for losses resulting from:

• Social media account suspension or restriction
• Loss of followers, likes, views, or other metrics
• Changes to social media algorithms
• Platform updates
• Third-party provider failures
• Customer misuse of services
• Incorrect target links
• Customer account settings
• Unauthorized access to a customer's own account
• Events outside our reasonable control

19.3. Customers acknowledge that SMM services involve inherent risks and that no SMM service can guarantee permanent retention unless expressly stated.

20. SUPPORT AND DISPUTES

20.1. Customers should contact MOMO support if they experience a problem with an order.

20.2. When contacting support, customers should provide the relevant order ID and sufficient information for us to investigate the issue.

20.3. We will review disputes based on available order records, service conditions, delivery information, provider data, and relevant communication.

20.4. Threats, harassment, abusive language, or attempts to pressure staff into providing refunds outside the applicable service conditions may result in the termination of support for the matter.

20.5. Customers remain free to use any lawful dispute-resolution process available to them. MOMO reserves the right to provide relevant transaction and order records when required by an appropriate authority or payment provider.

21. NO GUARANTEE OF PERMANENT RESULTS

21.1. Unless explicitly stated otherwise, MOMO does not guarantee permanent retention of followers, likes, views, comments, or other metrics.

21.2. SMM services are not equivalent to organic growth.

21.3. Social media platforms may remove, restrict, filter, or reclassify accounts and activity at any time.

21.4. Customers should consider these risks before purchasing an SMM service.

22. ACCEPTANCE OF TERMS

By registering an account, adding funds, placing an order, or using MOMO SMM Panel, you confirm that:

• You have read and understood these Terms of Service.
• You accept the risks associated with SMM services.
• You understand that service performance may change over time.
• You understand that different services have different refill and guarantee conditions.
• You agree to check the service description before placing an order.
• You agree to comply with these Terms of Service.

If you do not agree with these Terms, you must stop using MOMO SMM Panel.

MOMO reserves the right to update these Terms of Service at any time.

Thank you for using MOMO SMM Panel.